Hey there!
My name is Parvez Akther(on Twitter as @parvezvai).
I've been building ThriveDesk with my co-founder since March 2020 and finally able to launched public beta on March 2021.
I know, this is not ideal "Indie hacker" way to build a startup(or MVP) but we wanted built a solid architectural foundation for ThriveDesk first. We've no plan to re-write the software in few years so it has to be solid from the beginning.
ThriveDesk is a Helpdesk(Live chat, Shared inbox, Knowledge base) + Community software.
Here’s some stats when we launched:
And here is the results 👇👇
Feel free to ask me anything!
How did you earn $22,000 in 5 days while offering a 14-day free trial?
We recently introduce 14-days trial. It was non existent on first launch.
This is a very nice product, congratulations on the launch. Have 2 questions.
1: On which platforms did you launch your product/From where did you acquire first customers. (e.g producthunt, twitter, etc).
2: Is paddle better than stripe & others? Is there payout process smooth? Is there any chance of easy account bans like stripe?
Thanks @mtaimoorhas.
We launched on our own group. You can read more here https://www.indiehackers.com/post/thrivedesk-soft-launched-20k-sales-in-5-days-0-in-marketing-6276ed236c
Stripe is not available in our country so Paddle is the best possible alternative for us.
Congrats on the launch!
Are these all Lifetime deals or annual/monthly subscription sales?
Cheers!
Yes LTD
Very well built, congrats!
Thanks man!
Congrats for the launch!
Thanks
Nice work!
How is ThriveDesk different to the hundreds of existing Helpdesk products out there and what made you think you would succeed when starting 1 year ago?
Thanks @tiimgreen
I'm an entrepreneur for last 12+ years and some of my other company/products has thousands of customers worldwide.
We built ThriveDesk to solve our own problem and then decided to release as SaaS and honestly I don't think i'm near to success yet.
ThriveDesk is designed for SaaS and eCom business and if you look into our closest competitor like Intercom/Zendesk, they are too expensive. So we wanted to built an all-in-one customer support solution that is affordable for SMBs.
Wow, congrats.
My questions:
Here is the strategy https://www.indiehackers.com/post/thrivedesk-soft-launched-20k-sales-in-5-days-0-in-marketing-6276ed236c
Yeah LTD is easier when you are in beta.
Couple things:
How do you differentiate ThriveDesk from its competitors?
Best,
ThriveDesk is designed for SaaS and eCom business and if you look into our closest competitor like Intercom/Zendesk, they are too expensive. So we wanted to built an all-in-one customer support solution that is affordable for SMBs.
Well done!
Thanks
It's a beautiful product. Congratulations!
I wanted to know what was your marketing steps which helped you to gain the early customers? Where did you promote ThriveDesk?
Here is the details https://www.indiehackers.com/post/thrivedesk-soft-launched-20k-sales-in-5-days-0-in-marketing-6276ed236c
A happy customer of ThriveDesk!
What is the tech stack behind TriveDesk?
Happy to have you as customer @gijovarghese
ThriveDesk based on micro service architecture. Laraval, Python, Angular, React and MySQL + Mongo + Redis.